Refund & Cancellation Policy

1. Overview

At Dev Craft Studioe, we are committed to delivering exceptional design and development services that meet and exceed your expectations. We invest significant time, expertise, and resources into each project from the moment it begins. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds may be requested and processed.

By engaging Dev Craft Studioe's services and making any payment, you acknowledge and agree to the terms set forth in this policy.

2. Service-Based Nature of Our Work

Dev Craft Studioe provides custom, service-based creative and technical work. Unlike physical products, design and development services involve irreversible investment of skilled labour, time, and intellectual resources. Accordingly, our refund policy is structured to reflect the progressive nature of project delivery.

3. Advance Payment (Booking Fee)

All projects require an advance/booking payment before work commences. This advance payment:

• Is used to reserve our team's time and resources for your project
• Covers initial discovery, research, planning, and early design work
• Is non-refundable under all circumstances once work has begun
• Ranges from 30% to 50% of total project value, as specified in your Project Agreement

4. Cancellation by the Client

If you ("Client") choose to cancel a project, the following refund structure applies based on the project stage at time of cancellation:

• Before Work Begins (within 48 hours of payment): Full refund of any amounts paid, minus a 5% administrative fee, provided no work has commenced.
• Discovery and Planning Stage (0–20% completion): 50% refund of the advance amount paid. No refund on milestone payments made.
• Design Phase (20–50% completion): No refund of the advance payment. Milestone payments made during this phase are non-refundable.
• Development Phase (50–80% completion): No refund applicable. The Client will be invoiced for work completed to date based on our hourly rate.
• Final Stage / Near Completion (80–100%): Full remaining balance is due. No refund applicable. Deliverables will be provided upon full payment.

5. Cancellation by Dev Craft Studioe

Dev Craft Studioe reserves the right to cancel a project in the following circumstances:

• Non-payment or significant delay in payment by the Client
• The Client provides false, misleading, or incomplete information
• The project requires content or deliverables that violate laws, regulations, or our code of ethics
• Consistent failure to provide required feedback or assets causing project delays exceeding 30 days

In the event Dev Craft Studioe cancels a project without cause attributable to the Client, we will refund a pro-rated portion of fees paid, minus the value of work already completed.

6. Project Pause Policy

Clients may request a project pause for up to 30 days. Projects paused longer than 30 days without written agreement may be considered cancelled and subject to our cancellation policy. Resuming a paused project beyond 60 days may require a re-scoping fee of up to 15% of the remaining project value.

7. Revision and Dissatisfaction Resolution

Dev Craft Studioe does not issue refunds on the grounds of subjective dissatisfaction with creative work, provided the deliverables conform to the agreed brief and specifications. If you are not satisfied with our output:

• We will work collaboratively with you through the agreed revision rounds to address concerns
• You may raise a formal dispute by emailing hello@devcraftstudioe.com with detailed feedback
• Our team will respond within 3 business days with a resolution plan

We strongly encourage open communication throughout the project to ensure alignment and avoid disputes.

8. Refund Processing

Approved refunds will be processed within 7–14 business days of approval. Refunds will be issued via the original payment method. Dev Craft Studioe is not responsible for delays caused by banks or payment processors.

9. Non-Refundable Items

The following are strictly non-refundable in all circumstances:

• Advance / booking payments once work has commenced
• Rush / priority project fees
• Third-party costs (domain registration, hosting, premium plugins, stock assets, etc.) paid on behalf of the client
• Consultation fees for discovery sessions
• Any payments made after the project has reached 50% completion

10. Dispute Resolution

In the event of a dispute regarding refunds or cancellations, both parties agree to attempt resolution through good-faith negotiation. If an agreement cannot be reached within 30 days, the dispute shall be subject to binding arbitration under Indian law. This policy shall be governed by the laws of India.

11. Contact for Refund Requests

To initiate a cancellation or refund request, please contact Dev Craft Studioe in writing:

• Email: hello@devcraftstudioe.com (Subject: "Refund Request – [Your Project Name]")
• Phone: +91 99999 99999
• Response Time: We will acknowledge all refund requests within 2 business days.

Please include your full name, project reference, payment details, and reason for the request in your communication.